Customer Privacy & CPNI Policy
Last Updated: August 2026
Byhalia.net, LLC is committed to protecting the privacy and security of customer information. This policy describes how Byhalia.net protects customer account information, service information, Customer Proprietary Network Information (CPNI), where applicable, and other information obtained through its relationship with customers.
Customer Proprietary Network Information (CPNI)
Customer Proprietary Network Information, commonly referred to as CPNI, is certain information relating to a customer’s telecommunications or communications services that a service provider obtains through its relationship with the customer.
Depending upon the services provided and applicable law, CPNI may include information concerning the type, quantity, technical configuration, destination, location, and amount of use of covered communications services, as well as information contained in customer bills relating to those services.
Byhalia.net protects CPNI in accordance with applicable legal and regulatory requirements when those requirements apply to the services being provided.
Customer Account Information
Byhalia.net may collect and maintain information reasonably necessary to establish, provide, maintain, support, and bill for customer service.
This information may include:
- Customer name and contact information.
- Service and billing addresses.
- Telephone numbers and email addresses.
- Account and service information.
- Service plans and equipment information.
- Installation and service history.
- Network and technical information associated with providing service.
- Billing and payment-related information.
- Customer support and communications records.
- Other information reasonably necessary to provide, support, secure, and administer customer service.
Byhalia.net limits the use and disclosure of customer information to legitimate business purposes, customer-authorized purposes, network operation and security, billing and collections, legal and regulatory compliance, and other purposes permitted or required by law.
Protection of Customer Information
Byhalia.net takes reasonable administrative, technical, and physical measures designed to protect customer information against unauthorized access, use, alteration, or disclosure.
Access to customer information is limited to employees, contractors, service providers, or other authorized persons who reasonably require access to perform legitimate business functions.
Customers are also responsible for protecting their account credentials, passwords, email accounts, devices, and other information used to access Byhalia.net services.
Customer Authentication and Account Access
Byhalia.net may require customers to verify their identity before account information is disclosed or changes are made to an account.
Depending upon the circumstances, verification may include information known to the account holder, account information, identification, contact through an established telephone number or email address, or other reasonable methods of authentication.
Byhalia.net may refuse to disclose information or make requested account changes when the identity or authority of the person making the request cannot reasonably be verified.
Customers should promptly notify Byhalia.net if they believe their account information or credentials have been compromised.
Authorized Account Representatives
The account holder may authorize another person to communicate with Byhalia.net or make certain decisions regarding the account.
Byhalia.net may require reasonable verification of the account holder’s authorization before providing protected account information or making significant changes to an account.
Authorization may be limited or revoked by the account holder, subject to reasonable verification and applicable contractual or legal requirements.
Use of Customer Information
Byhalia.net may use customer information when reasonably necessary to:
- Establish and maintain customer accounts.
- Provide Internet and related services.
- Install, maintain, troubleshoot, and repair service.
- Communicate with customers regarding their accounts or services.
- Process billing and payments.
- Provide technical and customer support.
- Maintain and improve network performance and reliability.
- Detect, investigate, prevent, or respond to fraud, abuse, spam, malware, security threats, or unlawful activity.
- Protect Byhalia.net, its customers, and other Internet users.
- Comply with legal and regulatory obligations.
- Enforce applicable service agreements and policies.
- Perform other legitimate business functions associated with providing service.
Byhalia.net does not use protected customer information for purposes prohibited by applicable law.
Disclosure of Customer Information
Byhalia.net does not disclose customer information to unrelated third parties except as reasonably necessary to provide service, conduct legitimate business operations, protect the network or customers, process payments, comply with customer authorization, or satisfy applicable legal requirements.
Information may be provided to contractors, vendors, payment processors, professional advisers, upstream providers, network service providers, or other third parties when reasonably necessary to perform services on behalf of Byhalia.net.
Byhalia.net may also disclose information when reasonably believed necessary to:
- Comply with applicable law or regulation.
- Respond to a valid subpoena, court order, warrant, or other lawful legal process.
- Respond to lawful governmental or law-enforcement requests.
- Investigate or prevent fraud, abuse, security incidents, or unlawful activity.
- Protect the rights, property, network, customers, employees, or operations of Byhalia.net.
- Protect another person or organization from an immediate security threat or unlawful activity when disclosure is permitted by law.
Payment and Credit Card Information
Byhalia.net accepts payment cards and may use third-party payment processors and financial institutions to process customer payments.
Payment-card information is handled in accordance with applicable payment-processing requirements and security practices.
Byhalia.net seeks to limit the collection, storage, and exposure of payment-card information to what is reasonably necessary for payment processing and account administration.
Third-party payment processors and financial institutions may maintain payment information in accordance with their own security requirements, privacy policies, contractual obligations, and applicable laws.
Customers should not send complete credit card numbers or other sensitive payment credentials through unsecured email or other unsecured communication methods.
Network and Technical Information
In operating a broadband network, Byhalia.net may collect, process, or maintain technical information reasonably necessary for network operation, troubleshooting, security, abuse prevention, performance monitoring, and customer support.
Such information may include IP addresses, equipment identifiers, network traffic characteristics, connection information, signal and performance information, bandwidth utilization, system logs, security events, and other technical information associated with operating and protecting the network.
Byhalia.net may use this information to maintain network reliability, diagnose problems, protect customers, investigate abuse or security incidents, comply with legal requirements, and improve service.
Network Security and Abuse Prevention
Byhalia.net may monitor network conditions and technical information when reasonably necessary to identify or respond to network problems, security threats, malware, spam, denial-of-service attacks, compromised equipment, unauthorized access attempts, or other harmful or unlawful activity.
Network monitoring and management are performed for legitimate operational, security, customer-support, and legal-compliance purposes.
Additional information concerning network management is available in Byhalia.net’s Open Internet Policy.
Marketing and Customer Communications
Byhalia.net may use customer contact information to communicate about the customer’s service, account, billing, maintenance, outages, upgrades, available service options, or other matters related to Byhalia.net services.
Where customer consent is required by applicable law for a particular type of communication or use of protected information, Byhalia.net will obtain such consent as required.
Customers may contact Byhalia.net regarding communications they do not wish to receive, subject to communications that are necessary for account administration, billing, service operation, security, or legal compliance.
Information Retention
Byhalia.net may retain customer and network information for as long as reasonably necessary to provide service, administer accounts, process billing, resolve disputes, maintain business records, protect the network, comply with legal obligations, or fulfill other legitimate business purposes.
Retention periods may vary depending upon the type of information and applicable operational, contractual, regulatory, and legal requirements.
Security Incidents
If Byhalia.net becomes aware of unauthorized access to customer information, it may investigate the incident, take reasonable steps to secure affected systems, and provide notifications when required by applicable law or regulation.
Customers who believe their account information has been improperly accessed or disclosed should promptly contact Byhalia.net.
Children’s Information
Byhalia.net’s Internet services are provided to account holders and are not specifically directed toward children for the purpose of collecting personal information.
Byhalia.net does not knowingly seek to collect personal information directly from children except as permitted or required in connection with providing service to an account holder.
Changes to This Policy
Privacy, communications, security, and payment-processing requirements may change over time.
Byhalia.net reserves the right to update this policy to reflect changes in law, regulation, technology, business practices, services, or security requirements.
Material revisions will be reflected on this page as appropriate.
Customer Questions or Privacy Concerns
Customers with questions about this policy, their account information, privacy, or the handling of customer information may contact:
Byhalia.net, LLC
PO Box 242
Mt. Victory, Ohio 43340
Phone: 937-982-3800
Email: support@byhalia.net
Customers should promptly contact Byhalia.net if they suspect unauthorized access to their account or misuse of their customer information.
Related Policies
This Customer Privacy & CPNI Policy should be read together with Byhalia.net’s Open Internet Policy, Acceptable Use Policy, applicable service agreements, and other policies governing use of Byhalia.net services.
If any provision of this policy conflicts with applicable law or regulation, applicable law or regulation will control.
Last Updated: August 2026